RIGHT OF WITHDRAWAL and attaching photographic documentation certifying the integrity of the product before starting the withdrawal procedure.
To exercise the right of withdrawal, the Consumer is required to inform us of his decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post or e-mail), providing a valid reason.
Any notice of withdrawal can be sent using the contact form at this address
To meet the withdrawal deadline, it is sufficient for the Consumer to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.
The right of withdrawal is exercised correctly if the following conditions are met
- the purchased product must be returned intact and in its entirety and perfectly suitable for its intended use;
- the product must be complete in all its elements and in all its parts (including external packaging and original internal packaging, accessories, any documentation and provided with relative labels, identification tag, codes);
- at the time of return, the product must be returned as received by the Consumer upon delivery, including the packaging.
- The right of withdrawal cannot be validly exercised if the product is damaged or otherwise altered from its original state. The right of withdrawal cannot be exercised in relation to:
supply of goods made to measure or clearly personalized;
supply of goods that are likely to deteriorate or expire rapidly;
supply of sealed goods that cannot be returned for hygienic reasons or related to health protection and have been opened after delivery;
supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on fluctuations in the market that cannot be controlled by the professional.
The Consumer is requested to send the goods back to our headquarters in Verrès in via Francheté 35, without undue delay and in any case within 14 days from the day on which he communicated his withdrawal to us.
The deadline is met if the Consumer sends the goods before the expiry of the 14 days.
If he decides to exercise his right of withdrawal, the direct costs for returning the goods, for which he intends to withdraw from the purchase contract, are borne by the Consumer.
The amount of the cost of shipping depends on how high the postage amount required by the parcel delivery operator is, on the weight and size.
To avoid damage to the product and the original packaging, the latter must be covered with additional protective packaging to preserve the integrity of the goods during transport.
The risk of perishing of the goods is subject to the full responsibility of the Consumer, until the certificate of receipt of the goods at our office, whether it is shipping or in the event that the goods are damaged for reasons other than their own. transport.
We will proceed with the reimbursement within 30 days of receipt of the goods, unless we have successfully carried out the checks relating to the deadline for exercising the right of withdrawal, the integrity and suitability of the product and all the conditions listed for the correct exercise of the right of withdrawal.
All payments made by the Consumer will be reimbursed, from which the handling costs of the practice and the initial shipping costs will be deducted. This refund will be made using the same payment method used by the Consumer for the initial transaction or otherwise if the same payment is not available.
In the absence of the essential condition of integrity of the goods and of the additional conditions described above, the Consumer lapses the right of withdrawal and the purchased product will remain available at the warehouse for collection by the Consumer. Le Speziale will notify you by means of a specific communication.